Experience Excellence in Customer Service

Ever dealt with frustrating customer service in your lifetime?
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That’s why great customer service is SO important to us! In fact, we’ve even included it in our mission … At Three Square Market, our mission is to RISE to success through Relentless Innovation, Service, and Execution.  And we think our customer service does just that! 

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Experience excellence in customer service with 32M!

If you’ve ever called our service line you probably have gotten to know one or more of our amazing service team members.  They are great at their job, aren’t they?!  If you haven’t had the chance to get to know these amazing people, take a look below at some of their answers to a fun questionnaire! Because well … they rock!

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Get to Know Our Team!

Courtney: 

What people say about Courtney: Courtney excels brilliantly at the technical part of her job – she is friendly and efficient. There is nothing she can’t solve.

What is the greatest piece of advice a parent or mentor has given you?  

Treat other the way that you want to be treated.  

What technological innovation has made the most impact on your life?

Cell phones.

What is one important skill every person should have?

Kindness.

What is your favorite sport to watch?

Bass Fishing.

Jack: 

What people say about Jack: Jack is the nicest fellow you will ever meet! He is the first person to jump in and assist wherever he is needed.

What is the best perk that you have had at a job? 

Freedom to drive a 40′ motorhome and workshop trailer to installs … this job. 

What is the best vacation you’ve ever had

South Dakota when my kids were young. 

What is one word that you would use to describe your team? 

Awesome.

What is one thing you admire most about the person who sits to the right of you? 

How she covers so many functions in the company and cares about her team. 

 

James: 

What do people say about James? James is very disciplined and factual. He works at a high-level and can always be counted on to get the issues resolved or tasks finished.

Who would you most like to swap places with for a day?

My dog, eat and then sleep most of the day. What a life. 

What is the best meal you have ever had? 

After my first firefight, we got back from a 12-hour + mission, just exhausted. I don’t even remember what it was … probably chicken or goat. 

What is the most helpful way for you to get feedback? 

Anyway, works, direct, counseling, doesn’t matter. 

Who is your least favorite superhero? 

Superman, he has like every superpower which is not appealing,
and he has issues handling Lex Luthor. 

Jeremy:

What people say about Jeremy: Jeremy is our most Senior Account Executive and is relied upon for his knowledge of computers. He handles some of our
most difficult technical issues with ease.

Choose a movie title for the story of your life. 

Fixing Computers (a documentary)

What was your favorite toy as a kid? 

Cap gun. 

What is the nerdiest thing you do in your spare time? 

Fixing other people’s computers. 

What is your favorite cereal? 

Pops. 

Juliana:

What people say about Juliana: Juliana is the team’s expert on both 32M and TKC. She is very out-going and quick to remember customer facts – who their spouses are, who their children are, etc. and our customers love it!

Who inspires you? 

People who work to achieve their goals and do not give up. Those who do not step on other people to get where they are going. Those who are kind and compassionate.

What was the best concert you’ve been to? 

Skillet and Through Foot Krutch

What are you passionate about? 

My kids, school, work.

What is the coolest thing you’re working on right now? 

I am remodeling my bathroom and writing my own website.

Nick: 

What people say about Nick: Nick is new to the team, but is quickly becoming an expert! He is intelligent, ambitious, and has a bright future in the company.

What are your professional dreams?

To work my way up to either Network or System Administration

What are your hobbies? 

Hunting, shooting, fishing, working on cars and working on the farm.

Do you have any pets? 

Two cats and a black lab

What is something no one would suspect about you? 

I was a part of the first team in Wisconsin to sign up for the Wisconsin State High School Clay Target League, and we went on to be the first state champions, champions again my Junior year, and All-State my senior year.

David: 

What people say about David: David is learning the ins and outs of computer setup. He has a nice presence on the phone with customers.

Tell us about yourself.

I like playing music live (DJing) and I am passionate about customer service. 

What is your favorite movie?

Monte Python’s Search for the Holy Grail

What are you watching on Netflix? 

Documentaries mostly but I binge watch Family guy too. 

What is the coolest thing you are working on right now? 

I’m working on obtaining the Comp Tia’s A+ computer certification and
eventually a computer science degree. 

 

 

As you can see – technology, kindness, and service are all very important and prevalent qualities that our team members admire and evoke, and a little bit of fun too ;).  We hope you enjoyed getting to know our team members a little bit better!

We’ve got your solution for problematic internet!

Do you have issues with internet at a market? Does your site not have a pre-existing wireless or wired internet connection available to you?

Cradle Points from Three Square Market offer a permanent, reliable solution for problematic internet locations or locations with out an existing connection.  Our cradle point solution offers a consistent, high-performing wired internet connection for your kiosk as well as the ability to hook up multiple kiosk at the same market location via a quality wireless connection.  Cradle points can be attached directly to your kiosk for a quick and convenient solution to your internet worries.

Purchase your cradle point on the Three Square Market Store for a cost of $595.00. Each cradle point will service one market location and will come with our Internet Data Usage Contract with a monthly data charge of $59.95.

After working with multiple operators on locations with internet issues and extensive testing of the cradle point solution, we are confident in naming this the BEST solution for sites with internet issues.  By choosing Three Square Market as your cradle point and data service provider, you can be assured that Three Square Market is fully equipped and capable of any service requests regarding internet connectivity.  Other options may require you to work with your outside provider for assistance.

We strongly recommend the 32M Cradle Point as the #1 option for all locations lacking an internet provider or consistently dealing with connectivity issues.

Difference Makers in an Elevator Speech Format

There is a lot of discussion what makes a big difference between 32M  and our competitors.  When someone asks, here is my elevator speech:

1) Our inventory management is superior to everyone; when operators let our system do its’ job, something we will train you to do, you can expect incremental profits because you have the right amount of the right products in your store and don’t have the products on the shelves that don’t sell.

2) Smart phone technology: In an industry that prides itself on bringing a revolution to an industry, 32M is the only operator that has a smart-phone application let alone has a patent on it.

3) Reliability:  When you combine our jail and market kiosks, we are the #1 provider of kiosks in this industry.  In less than 18 months, 32M has grown to be the #3 provider in micro markets alone.  Why?  Reliability.  Not because we know it, it’s because what our operators who have converted from other systems tell us.  We monitor our systems 24/7/365 to ensure they stay live.  Failure to means our inmate kiosks get destroyed and your micromarket stores are flying blind.  Our industry best-in-class monitoring gives you the peace of mind that your store is always open.

4) Profits: When you factor in the previous points, there is no debate that 32M provides you the best return on your investment in the industry.  Regardless of kiosk type, none of our competitors can match turning a profit faster with a top-notch product than 32M.

Considering that 32M only entered this arena less than 18 months ago, it tells you the major majority of operators entering the market or growing their markets, who have looked outside the biggest two system providers, have turned to 32M more than any other provider by a land-slide.  And with this momentum, 32M plans on becoming the #1 provider in the next 2-3 years.

Have a great day making a sale.

Patrick